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What should a service always deliver to customers 

What should a service always deliver to customers    ane.Which 1 of the following is the All-time description of a service level agreement (SLA)? A. The part of a contract that specifies the responsibilities of each political party B. An understanding between the service provider and an internal organisation C. An agreement between a service provider and an external supplier D. An agreement between the service provider and their customer  ii.Which one of the following is NOT part of the service design stage of the service lifecycle? A. Designing and maintaining all necessary service transition packages B. Producing quality, secure and resilient designs for new or improved services C. Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced D. Measuring the effectiveness and efficiency of service design and the supporting processes  3.Which one of the post-obit activities are carried out during the "Where practise we want to be?" step of the continual service improvement (CSI) approach? A. Implementing service and process improvements B. Reviewing measurements and metrics C. Creating a baseline D. Defining measurable targets  4.What is the proper name of the group that should review changes that must be implemented faster than the normal change procedure? A. Technical direction B. Emergency change advisory board C. Urgent change board D. Urgent change dominance  5.What should a service always deliver to customers? A. Applications B. Infrastructure C. Value D. Resources      Computer Science Assignment Help, Estimator Science Homework help, Computer Science Study Help, Computer science Course Help

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26 Mar 2016


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